May 07, 2012 11:00 AM
May 09, 2012 06:00 PM
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E-Government is a trend that is highly driven by the advances in Information and Communication Technologies (ICT) and the public services demanded by its stakeholders. The international popularity of the topic of e-Government has led to various studies being conducted across countries assessing the on-going developments, the readiness and the impact of e-Government by the research community. E-government implementation efforts have now evolved from basic information provisioning to more integrated and joined up service offerings in most developed countries as well as the developing regions. Having successfully implemented a number of transaction-based e-services by e-enabling front office and customer facing processes, most developed and developing countries have directed their efforts towards realising transformational government (or t-Government). The transformational phase is considered the highest level of maturity for e-Government programmes and encompasses redefining the delivery of government services by providing a single point of contact to citizens’ that makes the government transparent. Moreover, as citizens have become more technology and internet-savvy and experience more efficient e-services from the private sector, they now expect better targeted, more responsive and equally efficient services from public sector organisations. The application of the Internet has been recognised as a key facilitator in providing enhanced public services to citizens. In the past, conventional electronic communications such as discussion forums were examples of early forms of e-Democracy which now reflect the idea behind Web 2.0. However, the development of citizen-centred e-Government has been fairly sluggish globally due to hesitancy by key players in the public sector to take the decisive step from a representative system of government towards participatory and direct democracy.
The programme for the cross-fertilisation workshop of FP 7 projects is available now.